Using Workflow, User Modeling and Tutoring Strategies for Just-in-time Document Delivery

New employees in an organisation typically undergo a period of relatively intense training when they commence their employment. Often the quantity of information imparted is too large for the newcomers to assimilate during the short training period. Moreover, much of the information may not be relevant until months or even years after the initial training period, by which time it has long been forgotten. We propose to address these problems by creating a smart personal assistant which delivers training documents to its user in a just-in-time manner. The proposed system uses workflow technology to drive the delivery of documents in a timely manner based on organisational processes through which the user is working. User-modelling is incorporated into the system to ensure that redundant or previously known information is not delivered, thereby reducing the problem of information overload. Finally, tutoring strategies are used to prioritise the available documents based on their present relevance and importance.